Emergencies can be defined in different ways, but maintenance emergencies are generally defined as:
Emergency Scenarios
Non-Emergency Scenarios
Locked out of your unit or car (call a locksmith, we can call too but an extra fee will be assessed)
Your car was towed or someone else is parked in your space (call community towing company, signs are posted).
Loud party or noise violation (call security or police)
“Beep” every few minutes from smoke alarm (change the battery)
One elevator not working (if others are still working, this isn’t an emergency)
Car was broken into or stolen (call the police to file a report then email Manager)
A tree blocking the street (call the city)
Appliance not working
No Air Conditioning (we consider no AC calls from our elderly or disabled residents an emergency).
Power outage caused by or initiated by the Utility
Plumbing back-up that can be resolved using plunger
Brown water from faucets etc (normally caused by utility work in the area or building. Run water at each fixture for a few minutes until it runs clear.)
Brown water from faucets etc only on hot water side (enter maintenance request. This is a common sign of water heater failure.)
Pest control of any kind. Contact animal control for animals inside the home (raccoon, opossum or larger). All others to be treated as normal pest control.
Baltimore Gas and Electric (BGE)
If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.
For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
Representatives are available 24 hours a day, 7 days a week.
City of Baltimore Inquiries
Phone: +1 410-396-5398
As a Baltimore-based business, we understand the needs of local property investors who don’t want to compromise on expert service and thoughtful management. We’re headed by investors, for investors, and apply our years of experience and inside knowledge to create a property management company tailored to you. Contact us today to get started.
